Dublin -
Travel & HotelsCheap and cheerful until you have any ammendments to make and have to deal with their horrendous customer 'service'.
A month before we were due to fly to Italy we found out we could no longer make the original dates. So we called to move the flights (which would inevitably be a cheaper ticket as our earlier ones were over Easter but understood we would not get refunded the difference). The initial tickets for two people to fly return to Italy over easter were £350. When calling to change the flight to a month later for tickets which I could see on the web as new for £170, understanding we'd have to pay in the cost to make the change. 'That will be £407' the lady on the other side told me. 'Oh you mean including the £350 we've already paid?' 'No, on top of that?' I was horrified and went through the next ten minutes discussing how I could see it for less than half the price on the front end of their site but she still claimed that was the cheapest surcharge she could arrange which I said was mad and she hung up. Nice.
I called back immediately and asked to speak with her. The person came back to ask if it was about the 'Italy tickets' and I said yes and she said 'Oh then I'm sorry that lady is out.' I asked to speak to a manager and was told they would call me back, another thing I am still waiting for. In the next few days I spoke to two other members of staff as did my partner and not one of them could give me a better option than £770 for tickets to Italy on Ryan Air. What a joke. The best part is there's no way of contacting their customer complaints department unless by fax or post. Desperate to save on the tickets while they were still a month away I sent a letter and faxed it detailing my issue. I never heard back. I faxed the same letter again the following week and still no reply.
We lost those tickets and ended up buying tickets on BA for less than the Ryan Air quote to 'move' my current tickets. We kissed £350 good bye and had to buy new tickets but learnt a lesson and will not where ever possible support a company that is cheap to its very core - right down to basic customer service.
Check out my review of
Ryanair - I am
Urbanite - on
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